We completely stand behind our product and will guarantee our jewelry against manufacturing defects for one full year from the date of your purchase*. Watch warranties are subject to the individual manufacturer. We also understand that there are times when a piece just isn’t right for you. Therefore, we will accept returns or exchanges within 14 days of the item's delivery date. Please note that we cannot accept refunds or exchanges for items that have been special ordered, personalized, worn, or altered and must be accompanied by the sales receipt and any applicable warranty cards, manuals, or accessories.*Manufacturing warranty does not apply for pre-owned or estate watches. However, all estate watches come with our 1 year time-keeping warranty and all estate pieces can be returned within 14 days.
ONLINE RETURN PROCESS
Reply to the confirmation email, notifying us that you wish to return or exchange your order and include the tracking number of your return package if possible.
Visit one of our locations or ship your item within 14 days of the delivery date along with a copy of your Confirmation Email
We recommend you ship your package through USPS and insure it appropriately.
Ship to: DC Concierge 6280 Sawmill Road Dublin, OH 43017
We will refund you the entire price of the item! Sorry, we won’t be able to credit you for the original shipping charge (if applicable). We promise that all returns will be processed within 2 business days of receiving your return package.
Our products are shipped through FedEx in nondescript packaging. We offer complimentary Standard Shipping for all orders within the continental United States; this option typically takes 3-5 business days. We also offer FedEx 2day and FedEx Priority Overnight shipping for those last minute shoppers. Prices for these options vary and are updated via a third party based on current daily rates. Please note, we are not liable for uncontrollable delays such as, but not limited to, weather or carrier exceptions.
We do our best to process approved orders* within 1-2 business days after confirmation. For insurance purposes, all shipped items require a signature upon delivery. If no one will be available to sign for the package, please contact our store to ask about alternative options.
We are dedicated to providing our customers with the best possible experience, both with the quality of our products and our service. In doing so, there may be times when our attention to detail and quality control extends the processing time on orders. This is to ensure the high standards Diamond Cellar has become synonymous with are met or exceeded.
*Special order delivery times will vary based on product availability and designer timeframes. Please contact our store for details.